Questions, answered.
Short answers on ordering, private label, formats and documents. Can’t find yours? Ask us directly.
Ordering
What is the minimum order quantity?
Exosome Lab products start from one box. Full-range formulas start from 48 or 50 pieces for most creams, serums, cleansers, toners and body care; masks and patches start from larger runs (2,000–30,000 pieces). The exact MOQ and price tiers are shown on every product page.
How do I request a quotation?
Add formulas to your inquiry list from any product page, then send the list with your market and channel from the contact page. You can also email [email protected] or message +86 176 2154 1688 on WhatsApp.
Are the prices on the website final?
No. They are indicative EXW prices in US dollars by quantity tier, taken from our current price lists. Packaging customization, freight and duties are confirmed in your quotation.
Can I mix products from different ranges in one order?
Yes. One quotation can combine exosome serums, face care, body, hair and fragrance formulas, each at its own MOQ, shipped together with one set of documents.
How are orders shipped?
Orders are packed for air freight, express or sea freight and shipped with their documents. We confirm the route and lead time in your quotation.
Private label
Can I sell the products under my own brand?
Yes. Every formula can be supplied under your label. OEM and ODM orders cover your logo, box and label artwork, label languages and packaging options, with a digital proof for approval before production.
What do I need to send for artwork?
Your logo as a vector file (AI, PDF or SVG), the packaging style you want, every label language required and the claims you plan to make.
Will I see a proof before production?
Yes. A digital proof is sent for approval and nothing is printed until you sign it off.
Can you adjust a formula?
For ODM projects, fragrance, color, texture and packaging can usually be adjusted. Tell us the target claims, market and price, and we confirm what is possible.
Products and formats
What does “fresh-activated” mean for exosome products?
Each exosome set has a freeze-dried (lyophilized) powder and a separate activator liquid. They are mixed only at the moment of use, so the active stays stable on the shelf and is fresh when applied.
What is the difference between vial kits and ampoule sets?
Exosome vial kits (100 mg powder + 3 ml activator, 6 or 24 sets) suit home use and retail. Ampoule sets (30 mg + 1.5 ml, 16 or 30 sets) are sized for professional treatment rooms.
Which ranges do you supply?
Face care (serums, creams, lotions, toners, cleansers, cleansing oils, masks), eye and lip care, body and hand care, hair and scalp care, routine sets and fragrance, plus the Exosome Lab.
How long is the shelf life?
Most formulas have a shelf life of three years unopened. The exact figure is shown on each product page and printed on the batch label.
Quality and documents
Which documents can you supply?
MSDS and COA per batch on request, and the full INCI ingredient list for label and registration work. Market-specific documents such as EU CPNP notification are discussed and confirmed for each order.
Are your products medicines?
No. Mars products are cosmetics and are intended to care for the appearance of skin, hair and scalp. They are not intended to diagnose, treat, cure or prevent any disease.
Tell us your market. We’ll match the formula.
Share your channel, target price and the claims your customers care about. We reply within one business day with a shortlist, samples and a quotation.
- [email protected]
- Phone & WhatsApp
- +86 176 2154 1688
- Minimum order
- 1 box (exosome) · from 48 pieces (formulas)
- Reply time
- Within one business day